Privacy Policy
Last updated: August 2026
This privacy policy explains how ICA Gem Laboratories Co., Ltd. (“ICA | GemLab”, “we”, “us”) collects, uses, and protects personal data in connection with our gemstone testing services and this website. We are committed to compliance with the Thailand Personal Data Protection Act (PDPA), B.E. 2562 (2019).
1. Data controller
The data controller for personal data processed in connection with our services is:
ICA Gem Laboratories Co., Ltd.
919/7-8, 6th Floor, Jewelry Trade Center
Silom Road, Silom, Bangrak, Bangkok 10500, Thailand
Email: info@icagemlab.com
Tel: +66 2 630 0001
2. Personal data we collect
We collect personal data when you submit a specimen for testing, contact us by email or phone, or use our website. This may include:
- Name and contact details (email, phone number, postal address)
- Business or company name
- Specimen submission records (stone descriptions, service requests, intake receipts)
- Correspondence and enquiry records
- Website usage data (IP address, browser type, pages visited) collected through cookies and server logs
We do not collect payment card data. Payments are processed at our physical counter.
3. How we use your data
We process personal data for the following purposes:
- Processing and fulfilling your gemstone testing requests
- Issuing reports and maintaining specimen records
- Communicating with you about your submissions and our services
- Responding to enquiries
- Maintaining the security and operation of our website
- Complying with legal and regulatory requirements
The legal basis for processing is the performance of a contract (your service agreement with us), our legitimate business interests, and compliance with Thai law.
4. Data sharing
We do not sell or rent your personal data. We may share data with:
- Our branch offices (Dubai and Hong Kong) for operational coordination
- Service providers who assist with website hosting, email, and IT infrastructure, under appropriate data protection agreements
- Law enforcement or regulatory authorities where required by Thai law
5. Data retention
Specimen submission records and associated reports are retained for a minimum of ten years to support report verification and reissuance. Contact information provided through enquiry forms is retained for two years from the date of last correspondence. Website analytics data is retained for 26 months.
6. Your rights under the PDPA
Under the Thailand Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to our legal retention obligations)
- Withdraw consent where processing is based on consent
- Object to processing based on legitimate interests
- Request data portability
- Lodge a complaint with the Personal Data Protection Committee
To exercise any of these rights, contact us at info@icagemlab.com.
7. Cookies
Our website uses essential cookies required for site functionality and analytics cookies to understand how visitors use the site. You can control cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
8. International data transfers
If you contact us through our branch offices outside Thailand, your data may be transferred to our Bangkok headquarters for processing. We ensure that appropriate safeguards are in place for all international data transfers in compliance with the PDPA.
9. Changes to this policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
10. Contact
For privacy-related enquiries, contact:
ICA Gem Laboratories Co., Ltd.
919/7-8, 6th Floor, Jewelry Trade Center
Silom Road, Silom, Bangrak, Bangkok 10500, Thailand
Email: info@icagemlab.com
Tel: +66 2 630 0001